Analyzes lessons-learned from government downsizing in the 1990s and provides eight budget reduction strategies for policy makers and agency leaders as they begin to make difficult fiscal decisions about what’s important—and what’s expendable at federal agencies.
Providing excellent services to citizens, businesses and other organizations is at the core of most federal agencies’ missions. However, customer satisfaction with the government’s services is low and declining. How can agencies design and deliver digital services to best meet their customers’ needs? How have some leaders overcome the barriers to collaborating across traditional organizational boundaries to create a more user-friendly digital experience?
In the new report, “Serving Citizens: Strategies for Customer-Centered Government in the Digital Age,” the Partnership for Public Service and Accenture highlight lessons learned from federal initiatives that have simplified and streamlined the process of interacting with the government by implementing a customer-centered approach to digital services. The report also includes recommendations for reforms that can better empower agencies to provide excellent customer service to citizens.
The Partnership for Public Service has paired up with the IBM Center for The Business of Government to create Conversations on Big Data, a series of podcast interviews with federal leaders exploring the power of analytics to enhance the way federal agencies carry out their mission.
This week’s conversation is with Dean Silverman, who talks about the challenges, opportunities and lessons he learned from his experience managing analytics activities at the IRS, where he is senior advisor to the commissioner in the Office of Compliance Analytics.
Check back each Wednesday for the release of a new conversation.
On the heels of budget cuts, pay freezes and hiring slow-downs, more than 114,000 people left the federal government in 2013, mostly through retirements. Additionally, the number of employees who voluntarily resigned from federal service increased every year since 2009. With the steady turnover, it is imperative for federal leaders to closely examine who they are losing and assess their short- and long-term needs. Who did government lose in 2013? Which agencies had the highest attrition rates and are people in specific occupations leaving at higher rates? To address these questions, the Partnership for Public Service analyzed recent separations data for full-time, nonseasonal, permanent civilian employees who left the federal government in fiscal 2013 in executive branch agencies, excluding the U.S. Postal Service.
Communication from agency leadership can have a significant impact on employee attitudes toward their jobs and workplaces. But according to a new Best Places to Work in the Federal Government® analysis from the Partnership for Public Service and Deloitte, communicating effectively and motivating employees is a challenge for many leaders, with only half of the federal workforce satisfied with the level of communication from senior leaders and managers. The analysis includes a leadership communication score for each of the 371 federal agencies and subcomponents, as well as helpful steps you can take to improve the impact of leadership communication in your organization.
Marking the start of Public Service Recognition Week, the Partnership is pleased to announce this year’s Samuel J. Heyman Service to America Medal finalists—outstanding federal employees who are making high-impact contributions to the health, safety and welfare of countless Americans and others around the world.
The finalists are contenders for eight prestigious Service to America Medals, including Federal Employee of the Year, set to be announced on Sept. 22 at a Washington, D.C. dinner. The Service to America Medals have earned a reputation as the most prestigious awards to honor America’s civil servants.
In the new report, “Building the Enterprise: A New Civil Service Framework,” the Partnership for Public Service calls for major reforms to the federal government’s decades-old civil service system and lays out a plan to modernize areas that include the outdated pay and hiring policies.
“Our nation’s civil service system is a relic of a bygone era,” said Max Stier, president and CEO of the Partnership for Public Service. “Our nation’s leadership must make it a priority to create a civil service system that our public servants deserve and that will produce the results our country needs.”
Produced in collaboration with Booz Allen Hamilton, the comprehensive report calls the federal personnel system, the foundation for effective government, obsolete and in crisis, and an obstacle rather than an aid in attracting, hiring, retaining and developing top talent.
The report calls for overhauling the entire civil service system, including pay, performance management, hiring, job classification, accountability and workplace justice, and the Senior Executive Service, the nation’s career leadership corps.
President Barack Obama meets with Samuel J. Heyman Service to America Medals finalists and winners in the East Room of the White House, Oct. 23, 2013. (Official White House Photo by Pete Souza)
“The Samuel J. Heyman Service to America Medal honorees were proud and energized to hear directly from President Obama about how important their work is to our nation,” said Max Stier, president and CEO of the Partnership for Public Service. “Post-shutdown, at a time when federal leaders are refocusing the workforce on the mission at hand, the President sent a powerful message about his support of our nation’s talented public servants.”
The Partnership for Public Service is a nonprofit, nonpartisan organization that works to revitalize our federal government by inspiring a new generation to serve and by transforming the way government works.
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This two-day training program offers participants a hands-on approach to action planning designed to improve employee engagement and drive agency performance. Graduates will have the skills necessary to successfully conduct their own workshops that specifically address their agency’s unique challenges.
Learn more and register: